Professional
I lead Customer Success for OEM Data Products at J.D. Power, and most of what I do is build the tools that make a team’s performance visible, and the stories behind it easy to tell.
Data only changes a decision when someone can follow it, and the analysts I work with make that happen. Our team delivers hundreds of high-quality analyses to OEM executives every year, and they power decisions that shape the whole industry. In order to retain and grow our analytical talent, I designed our analyst curriculum to teach Data, Analysis, Client Management and Communication skills.
I’ve built processes rooted in data collection, aggregation, and analysis that help our Data & Analytics, Customer Success team deliver better insights, add more value, and help our clients make better decisions. One is a live dashboard that flags at-risk accounts within days of a change in engagement.
Analytics projects on this page: Datamat and the Vehicle Performance Dashboard.
- Now
- Senior Director, Customer Success Operations, J.D. Power, Troy, MI. Since 2018.
- Storytelling
- A weekly webinar for 1,000+ automotive professionals. Dashboards in Tableau and Power BI.
- Before
- Eaton, American Axle and Fiat Chrysler, in key account management and sales. 2013 to 2018.
- Education
- MBA, Ross School of Business, 2018. B.S., University of Michigan, 2013.
